Администратор ресепшен

Описание

LIUBOV BOTINA
Nationality: Russian
Date of birth: 10 March 1988
Marital Status: Single
Driving license: Category B

EDUCATION:
2010-2011 Hotel Institute Montreux, Switzerland
PG Diploma in Hotel Operations Management

2005-2010 Vologda State Technical University, Russia
Socio-Cultural Services and Tourism

PROFESSIONAL EXPERIENCE:
October 2019 - March 2020:
Vakkaru Maldives: Butler
Welcoming guests upon arrival, showing around the island and presenting resort's outlets and services, assisting the guests with their queries during their stay, complaints handling, cooperating with all departments for providing the best experience for guests, cashiering and billing procedures, escorting guests upon departure, daily reports.

July 2018 - September 2019:
Coco Bodu Hithi, Maldives: Asst. Guest Relations Manager
Observing daily operations of the Guest Relation and Front Office; supervising and delegating duties to the Guest relation team; investigating, and resolving guest problems/complaints/incidents; rooms allocation; planning next day Front Office operations; participating in recruitment process; Manager on Duty coverage on scheduled basis.

April 2018 - June 2018:
Atmosphere Kanifushi, Maldives: Guest Service Manager
Observing daily operations of the Guest Services; supervising and delegating duties to the Guest relation team; investigating, and resolving guest problems/complaints/incidents; assisting FOM in planning and organizing departmental training sessions for staff.

March 2017 - March 2018:
Hurawalhi Island Resort, Maldives: Asst. Sales & Marketing Manager
Planning and handling all VIPs, FAM trips; providing Resort inspections; replying Guest's Online Reviews (e.g. Trip Advisor, etc.); Tour Operators brochures - checking, updating, filing, and dusting; promoting and coordinating all weddings and special events; participating in Manager on Duty coverage program.

September 2016 - March 2017:
Vilamendhoo Island Resort & Spa, Maldives: Asst. Guest Services Manager
Observing daily operations of the Guest Services; analyzing, investigating, and resolving guest problems/complaints/incidents; planning and handling all VIPs, FAM trips; providing Resort inspections; replying Guest's Online Reviews (e.g. Trip Advisor, Expedia.com, Booking.com, etc.)

March 2015 - September 2016:
Vilamendhoo Island Resort & Spa, Maldives: Guest Services Supervisor
Check-in/out; promoting resort services & facilities; complaints and suggestions handling; Handling special requests/occasions; babysitting services; in-charge in HOD absence, etc.

July 2014 - March 2015:
Aircompany Severstal LTD, Cherepovets, Russia: Flight Coordinator
Control and provision of regular and charter flights; airport services supervision; airport representative services for domestic and international charter flights.

March 2012 - July 2014:
Arm Premier Hotel, Cherepovets, Russia: Front Office Supervisor
Reservations; check-in/out; cash/credit cards transactions; supervision of receptionists/housekeepers; night audit; complaints and suggestions handling, etc.

April 2011 - October 2011:
Beau Rivage Hotel, Weggis, Switzerland: F&B Service Trainee
Banqueting services; breakfast/buffet/platter/half-board/a la carte services; room services; mise en place work; housekeeping help.

INTERESTS:
Travelling, Photography, Yoga, Diving (PADI Rescue Diver, PADI Advanced Free Diver)

LANGUAGES:
Russian (native), English (fluent), German (intermediate)

CONTACT DETAILS:
Skype: simple-thebest
WhatsApp: +79535048954
E-mail: lyubov_botina@mail.ru